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Privacy Policy

We recognise that your personal information is important to you and we share your concerns about how and what personal information is collected, used and shared. Your rights to privacy are protected by law, and this policy does not limit those rights.

We are committed to safeguarding your personal information and will always handle your personal information securely and carefully. We comply with all applicable data protection and privacy legislation and codes affecting your personal information.

About This Privacy Policy

The purpose of this document is to set out our policies in relation to the collection, holding, use and disclosure of personal information relating to an individual. Personal information means information (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Sensitive information (for example your political opinions or health information) is a special subset of personal information which is subject to more strict legal requirements, however, we do not collect sensitive information. This Privacy Policy also sets out how you can make a complaint if you believe your legal rights have been breached.

Our Privacy Policy applies to all your dealings with us via our website.

From time to time and in line with customer expectations and legislative changes, our Privacy Policies and procedures will be reviewed and, if appropriate, updated.

This policy was last updated in April 2019.

We encourage you to check our website regularly for any updates to our Privacy Policy. By continuing to use our website or our services you are indicating your agreement to our Privacy Policy.

What Personal Information Do We Collect?

The personal information we collect is in most cases supplied by you when you place an order, register on our website to receive direct marketing materials, open an account with us or to provide feedback to us. Personal information may include:

  • name and contact details (e.g. delivery address, phone number, email address);
  • date of birth;
  • other information you may supply us; or
  • transaction information (e.g. your credit or debit card details).

Although you have the option to use a pseudonym when dealing with us, we will be unable to provide all our services unless you use identifiable information (e.g. if you wish to complete an online transaction with us or enter a promotion or competition). You can choose not to provide us with certain information, for example, you can choose to use our website without creating an account. However, this may restrict our ability to provide you with our services or access to certain features on our website.

Why Do We Collect Your Personal Information?

In addition to any purpose notified to you at the time of collection, we collect, hold, use and disclose your personal information so we can:

  • complete transactions and administer our relationship with you (including refunds);
  • investigate and respond to your questions, comments or feedback in relation to our products or services;
  • better understand your requirements and preferences and improve our service to you;
  • provide you with information about our products or services;
  • identify and inform you about other products, services or offers that may be of interest to you;
  • facilitate the running of, and your participation in, loyalty programs;
  • facilitate the running of and your participation in promotions and competitions;
  • monitor activity on our website (for the purpose of maintaining the security of the website);
  • compile customer databases to enable us to market the Provocame accurately;
  • help us gain a better understanding of your likes and dislikes, so as to improve our website, marketing strategies and the products and services generally offered by us.

Your Email Address

We will only record your email address if you provide it to us. We will only use it to send you the information you have requested about any of the services or products we provide through our website, or for another use for which you have provided it. It will not be used for any unauthorised purpose or disclosed without your consent (unless permitted by law). By providing us with your email address, you will have given your consent to receive direct marketing materials from us together with other Just Group brands or carefully selected third parties. If you do not wish to consent or receive any communication from us, you can select the 'unsubscribe' link at the bottom of any email we send you, or you can notify hello@provocame.com.au.

Competitions

When you enter a competition through our website or social media channels, you may be required to provide information to satisfy the entry conditions. Entry constitutes entrants' consent to their personal information to be used by Provocame for compiling its customer database and for marketing purposes. Provocame may provide you with joint promotional offers in conjunction with other third parties. These promotional offers are developed in line with your needs, but should you not wish to receive this information, you can select the 'unsubscribe' link at the bottom of any email we send you, or you can notify hello@provocame.com.au.

Information Collected Automatically - Cookies Etc.

Whenever you visit our website, our servers automatically record information about your usage of our website through 'cookies' and clickstream data.

Cookies are small pieces of information stored by your browser on your computer or mobile device. Cookies and clickstream data are used to maintain session information between your browser and our website and identify things related to your use of the website such as the time, date and URL of the pages you visit, your IP address, your location and browser software. Some computers and mobile devices also permit your location to be shared with us (often referred to as geo-location data). Most browsers can notify you when a new cookie is received, or let you turn off cookies or geo-location services altogether. Turning off these services may mean some features on our website are not available to you.

We use information obtained this way in order to learn about your preferences so that we may improve our website and the service offered through it.

We use two different types of cookies – session cookies and persistent cookies. A session cookie is stored temporarily; it only lasts until you close your browser. A persistent cookie is stored on your device and lasts until you or your browser deletes them. For example, we may use cookies to store your preferences or other settings so you don't have to set them up every time you visit our website, web portal or apps. Some of the cookies we use are associated with your account (including personal information about your logged in status, your location, the email address you gave us), and other cookies are not.

We also collect information according to Shopify, the platform used to build our website. For more information about their privacy policy, please visit www.shopify.com/legal/privacy

Contacting Us Or Making A Complaint

If you have any issues you wish to raise with us, then you are able to do so by contacting us on hello@provocame.com.au.

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